Return & Exchange Policy
20 DAYS EXCHANGE & RETURN POLICY
We have a simple Return policy of 20 days. For inquiries, you can contact us via email, and our customer support representative can resolve your request within 24 hours. After 20 days, returns are kept from being engaged or entertained.
RETURN & EXCHANGE POLICY
EmailΒ [email protected]Β (within 24 hours) to initiate the return process. Your email will mention that you want a refund or an exchange. For an exchange, we need to test whether the correct size is accessible.
All returns must be made within 20 days. To help us understand the possible defect, we need your order number, summary (including images if available), original packaging, logos, and all other details regarding your product usage.
Exchanges are based on supply. Please note that the object you are searching for is with us. If we donβt have it, we shall refund you. IfΒ weΒ obtainΒ anΒ objectΒ andΒ considerΒ itΒ has violatedΒ ourΒ rules,Β weΒ willΒ notΒ processΒ the submission.
If the tag is missing from our parcel when it reaches our Australian warehouse, we wonβt refund it.
The shipping charges will apply if you want to return the product without an authentic reason.
The customized jackets will not be returned, as they are specifically made on request.
DEFECTIVE PRODUCT
If you think you have a faulty item or it is different from the one you have ordered, please email us within 24 hours at [email protected]
To facilitate your refund, we require your order number, pictures of the product, and any other details regarding your product usage to help us understand the possible defect.
If a product is discovered faulty due to a manufacturing mistake or defective materials, we will replace it if necessary.
CANCELLATION OF THE ORDERS
The proposal for cancellation of the order will be submitted within 24 hours, so if the cancellation is made within 24 hours, we must refund the whole balance in the account of the consumer; however, in case the buyer ever wants to withdraw the order, such that the following provisions apply.
Canceling the order after 24 hours would result in an automatic 25 percent withdrawal from your paid sum.
Canceling the order before arrival or when it is in the shipment process will result in an automatic 25 percent withdrawal from your paid sum, along with shipment charges.
Recheck your size before purchasing any product from our website. In this case, if the size is not correct (runs small or large), kindly send us an email atΒ [email protected]
RETURN AND EXCHANGE POLICY
We offer a simple 20-day return policy. In terms of inquiries, you can reach out to us via email, and a customer service person will respond within 24 hours. After 20 days, there is no expectation of a return.
Dispatching Unit
USA - Australia - UAE
Opening: Monday β Saturday
